Terms and Services

OzStrings Melbourne: 
This web site is intended for instore & online sales.

By placing an order with OzStrings Melbourne
It is accepted that you have read and understood the following terms and conditions:
All Prices are in Australian Dollars (by Default) including G.S.T. and also offers multiple currencies showing export sell prices, excluding GST for non Australian Residents.

Making A Purchase:
Making a purchase is quite simple. Just create an account by registering, then just browse our catalog, and click on Add to cart to add any items that you wish to buy to the shopping cart. After you have finished browsing, click Checkout and you will be asked for a few details that we need to be able to satisfy the order.

Payment Options:
We accept credit cards, Visa, Master Card and American Express.
We also accept payment via PayPal, direct deposit, funds transfer.

Credit Card Payments and Security:
The security of your personal details, particularly those relating to your credit card, is imperative to our professional operation. We adhere to strict rules relating to the use and storage of credit card details.
We do charge a surcharge for credit cards. Visa, Master Card is currently at 1.5% of the purchase price, and American Express is 3%
All credit card details are encrypted when the order is placed using the latest 256-bit encryption.

Returns Policy:
Return of the products is subject to a number of requirements:
You can purchase items from OzStrings melbourne with confidence because every item we sell comes with our highest recommendation. If you are not completely satisfied or the item isn’t what you expected, just return it to us within 10 days along with sales receipt.

*We do offer a 7 day satisfaction period as of the day the item is received.

The product must be in new condition and with its original packaging. (* Opened packets of strings) Please note that instruments or accessories which were originally sent on a trial basis are not returnable after the trial period.

** Special orders and freight are non-refundable
All returns must be accompanied by a completed Return Authority Form;
This will be provided by us to authorise a return.
Goods being returned remain your property and responsibility until received by us. Refunds will be made within 7 days of receipt by our warehouse. You will be responsible for shipping the unwanted items back to us and are liable for all freight charges. Any returns that are received outside of these terms will not be accepted. Details of where to send your item will be provided. Please do not send items direct to us without an Return Authority Form, as we are simply not able to accept them! If we have shipped a item or items in error (incorrect item/s supplied, OzStrings melbourne will pay for return costs, and resend corrected items at our expense.